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VAPEURS

WARNING: This product contains nicotine. Nicotine is an addictive chemical. Must be 21+ to purchase.
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Help Center

Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and more. Can't find what you're looking for? Feel free to contact us.

General FAQ

Common questions about our services, pricing, and policies.

Is OEM/ODM available?

Yes. We have a professional design team that can design packing and products per your requirements. Whether you need custom branding, packaging, or product modifications, our team is ready to help bring your vision to life.

What shipping service can I choose?

We offer a variety of shipping options to suit your needs: DHL, FedEx, TNT, UPS, Air Cargo, and more. We'll help you choose the most cost-effective and timely option for your destination.

How can I get your price list?

Please leave your contact information such as your email address or other contact methods, and we will reach out to you with our quotation sheet as soon as possible. You can also Contact Us directly.

When can I get the products after payment?

3 days for sample orders. For bulk orders, the delivery time depends on your quantity and customization requirements. We'll confirm the exact timeline before you place your order.

What payment methods do you accept?

We accept PayPal, Western Union, T/T (Telegraphic Transfer), and other common payment methods. For large orders, we can discuss flexible payment terms.

Does the product have a warranty?

Yes. We offer a one-year warranty for all products. If you receive a defective item, please provide videos or pictures of the defect. Free replacements will be sent with your next order.

Packaging & Shipping

We ensure your products arrive safely and efficiently.

  1. Using the most convenient and fastest shipping method to get your goods safely.
  2. Door-to-door service, enjoy a more secure buying experience.

Product FAQ

Important information about our products, ordering process, and health guidance.

How to place an order?

  • Step 1: Tell us the model, color, quantity, and any other requirements.
  • Step 2: We'll send you a Proforma Invoice (PI) for confirmation. Order arranged immediately upon payment receipt.
  • Step 3: We confirm shipment and send you the tracking number.
  • Step 4: Door-to-door delivery service.
  • Step 5: Check your package and verify the goods.

Why are Vapeurs products not intended for those who take medication for depression?

If you are taking medication for depression, we recommend consulting your physician before using any of our products. Please read the warning label included with each product for more detailed information.

Will I have an allergic reaction?

Everyone's sensitivity to different substances varies. If you have known allergies or sensitivities, we recommend consulting your physician before use. Please refer to the ingredient list and warning label on each product for more information.

Some of your products list lactic acid in the ingredient list — why?

Lactic acid is used in select products to optimize the throat hit and overall user experience. It is a common, food-grade ingredient used in very small quantities to enhance satisfaction.

How do I dispose of my product?

We encourage recycling whenever possible. Here are some helpful resources:

Will Vapeurs help me quit smoking?

Vapeurs products are not intended or marketed as smoking cessation aids. If you are looking to quit smoking, we recommend consulting your doctor and visiting resources like smokefree.gov for professional guidance.

Technical Support

Troubleshooting tips and support resources.

My device is too hot or shows overheat protection — what should I do?

Cause: Vaping for an extended period can cause the device and tank to overheat.

Symptom: The device triggers its built-in overheat protection and temporarily stops functioning.

Solution: Remove the replaceable batteries (if applicable) and let the device sit for approximately 30 minutes to cool down.

If the device remains too hot to touch or continues showing the overheat protection message after cooling, please contact our support team at info@e-vaporworld.com.

How do I get wholesale pricing?

If you're interested in wholesale purchasing, please contact our sales department at info@e-vaporworld.com. We'll provide competitive wholesale pricing based on your order volume and requirements.

Still Have Questions?

Our team is here to help. Reach out via email or WhatsApp and we'll get back to you promptly.

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